FAQs

1.How to order?

Step 1: Email: rakredparcel@gmail.com


Step 2: Attach an order form
ORDER FORM:
Name:
Address:
Contact Number:
Item(s):
Colors (If applicable)
Size (If applicable)


Step 3: A reply via email from Rakredparcel will state the availability of the item .If it is available,  Rakredparcel will provide the total amount along with banking details.


Step 4: Total payment will be made by buyer via online/manual transaction


Step 5: Email us at rakredparcel@gmail.com a screen shot (for online transaction) or a picture of the payment receipt (for manual transaction) as a proof of payment. Buyer should also include mailing address and telephone number.


Step 6:  Rakredparcel will confirm the payment and will be sending  requested parcel(s).


2. Method of delivery?
a) Meet ups
-Only in Selayang,Gombak area.
-Payment should be made before meet ups to avoid sudden back out (preferably).
-Please do not be late.


b) Pos laju (Signature required upon receival)
-West Malaysia (Peninsular Malaysia): RM6 only (Takes 1 day to arrive)
-East Malaysia (Sabah & Sarawak): RM8 only (Takes 2 days to arrive)


c) Pos Express (For items below 500grams only & no signature required upon receival)
-West Malaysia (Peninsular Malaysia): RM5 only (Takes 1 day to arrive)
-East Malaysia (Sabah & Sarawak): RM5 only (Takes 2 days to arrive)

3. Missing/Late parcels?

I. If items do not get to you on the next following day, please be PATIENT. We would like to make it clear that we are NOT RESPONSIBLE for late deliveries. Your item will arrive depending on Pos Malaysia's efficiency.

II. f the item is still not at your doorstep, please pay a visit to the nearest pos office at your housing area. Do bring along your IC as pos malaysia will need it during retrieval of the parcel. You can also call 1300 300 300 for the Pos Malaysia's customer service.

4. Postings?

I. Please be patient while waiting for your items to arrive :)

II. Postage cost is NOT INCLUDED in the price offered at the end of the post unless stated otherwise.